Introduction and Consent
What kinds of personal information do we collect and how?
When you interact with our website including by creating an account online, via email, or via social media, we may collect and hold personal information about you. Personal information means information or pieces of information that could allow you to be personally identified. This enables us to identify you and provide you with information about our products and services and allows us to facilitate any purchases or other enquiries. This information may include your name, address, phone number, screen name, email address, credit card information, shopping habits, preferences and health information.
We may also collect your personal information from third parties where you have agreed with them that your information may be disclosed to us, and with whom we have business relationships.
Why do we collect the information?
We collect your personal information so we can identify you and interact with you for the relevant purposes.
Do you have to identify yourself when you interact with our website?
If you wish to remain anonymous when you use our website, do not sign in to the website or provide any information which may identify you. Please note however that we are unable to perform a number of our functions without obtaining your identifying information. For example, we may require details about your identity if you register or log into our website, contact us with an enquiry or complaint, request to receive communications from us, participate in our promotions or competitions, require us to deliver products to you and, in some cases, process a payment.
How can you request not to receive direct marketing?
If you do not wish to receive direct marketing communications from us please follow the ‘opt-out’ or ‘unsubscribe’ instruction in that communication or on our website.
Your visits to our website are associated with cookies. Cookies are unique identifiers that we collect and use to obtain information about our website including the number of visitors to the website, the date and time of those visits, the number of pages viewed, navigation patterns and, where relevant, the websites visited before visiting the website.
This information provides us with statistics that we can use to analyze, personalize and improve our websites and our products and services. You may be able to adjust the security settings on your browser so that tracking is disabled, however the website may be less functional for you.
Who do we disclose your personal information to?
We may disclose your personal information:
- to third parties who store or process it on our behalf in order to assist us in providing, promoting and marketing as well as developing and improving our products and services;
- We may combine personal information we receive about you with other information we hold about you. This includes information received from third parties and publically available information;
- where required by law, or to government and enforcement agencies or individuals appointed by a government responsible for investigating and resolving disputes or complaints concerning products or where such disclosure is necessary to protect the safety or security of persons;
- to other companies within thegroup and to companies that may acquire part or all or an affiliated company; and
- as otherwise permitted under applicable laws.
Do we transfer, process or disclose your personal information overseas?
We may disclose your personal information to the group companies and/or to third party service providers who provide services to us. By disclosing personal information to us, you acknowledge and consent to these potential transfers.
How do we hold your personal information and keep it secure?
We hold your personal information in a combination of electronic and hard copy files. We may store your personal information with third party data storage providers.
We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference and loss, and unauthorized access, modification or disclosure by the use of various methods, including secure physical and technological storage. Where we provide your personal information to third party service providers, we require them to keep it secure in accordance with relevant data privacy laws and only use or disclose it for the purpose for which it was provided.
If you think that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant, you may ask us to correct it. We will take reasonable steps to correct or update any personal information unless we disagree with your reasons. If we refuse to correct your personal information we will give you a written explanation why.
How can you access further information or complain about a breach of your privacy?
We will investigate any complaint, and notify you of our decision in relation to the complaint, as soon as practicable after it is received.